Frequently asked questions
FAQs

Piin is a brand-new dating concept so let’s start by explaining our terminology!

Set your intent

This is our favourite Piin feature. We think it’s so important to start of a new connection knowing the other person is looking for the same thing as you.  Piin offers four Intent choices, and you can choose a maximum of two during check in:

• Date – choose this if you are looking to date but are not necessarily looking for a long-term relationship
• Love – choose this if you are looking for a long-term relationship and are serious about commitment
• Flirt – choose this if you are looking for something casual or transient
• Hangout – choose this if you want to make a new friend, or are just feeling social and want to spend time hanging with some new people!

Advanced filters

Once of the great features of Pin are the advanced filters. Whilst we suggest that you don’t become so picky that you can’t find anyone, they are there to help you narrow down your search.

When you check in you have two choices:

• Set Preferences
• Unpicky (show me everyone)

You can change your preferences from any screen on the top right ‘filter’ icon. You can also change them via ‘Edit profile’.

1. Start by going to your profile
2. Click on the circle to the bottom right of the profile image
3. Select the “Preferences” button

Check in

Piin uses your GPS to allow you to check in to your favourite spots. This could be a bar, gym, park, airport or anywhere Google recognises a ‘place’. To check in:

1. Go to the Home page. Select the ‘Check in’ button
2. Under ‘Discover’ → ‘Explore’ tab you can also use the ‘Check in’ button

View users under the Discover tab

My location

Shows you all the people checked in to your exact location.

Nearby

Shows you all the people checked in to locations nearby. Select the location to expand the list of profiles / users who are checked in there.

Explore

Shows all the people who are:

• Checked in to any location within the radius you have set in you ‘preferences’
• Not checked in to any location but have chosen to be visible under ‘Explore’. This setting can be found under ‘My Preferences’.

Basically, it shows everyone within the distance you have set, within your preferences who also meet your intent!

Blur your image

All genders can blur profile images, using a blurring scale located under ‘Edit Profile’. To blur your photos, follow these steps:

1. Start by going to your profile
2. Click on the pencil / circle icon on the bottom right of the main profile picture circle
3. Use the slider to set the level of blurring for your profile images

Your images will be blurred to everyone, including matches until you unblur them. If you want to unblur to matches only, then you should check out of your location. At this point only your matches will have access to your profile and you can unblur your images.

Piin was created to give you total control of your dating and social life.  You decide what you’re looking for and when you want to look for it, with complete privacy when you are not checked in to a location.  With real time, offline connections being the goal, Piin facilitates quality connections with people who have similar interests to you.

When you check in to your location with Piin, you get to state your intent (Love, Date, Flirt or Hangout) so you are only shown profiles of singles who are looking for the same thing as you. We offer advanced filters so you can be as picky or unpicky as you like!  

We also offer a blurring feature which allows both men and women to blur their images until they have matched based on profile information, at which time they can decide to unblur their images.

Currently only women can initiate a conversation once there is a match.

Piin is all about providing choice and control and our goal is to reinvent the rules of dating.

Can I sign up without Facebook?

We understand that not everyone uses Facebook so we offer multiple ways to register and login in.

• Phone Number
• Facebook
• Linkdin
• Google

Is Piin Free?

Piin is free!

We will be launching new, advanced features soon and you will need to purchase Piin Points in order to unlock these features. Watch this space!

Where can I download Piin?

You can download the Piin app in the Apple AppStore and in the Google Play Store.

How can I add and delete photos?

Add photos to your Bumble profile by following these steps:

1. Start by going to your profile
2. Click on the circle to the bottom right of the profile image
3. Select the “Edit Profile” button
4. Click the “+” sign to upload a photo from your phone’s library, import a photo from Facebook, Instagram or upload a brand new one.
5. Delete a photo by clicking on the ‘X’ at the top of the photo

When you are selecting photos, choose wisely as you can add up to six photos to your Piin profile!

How do I change my profile picture?

1. Start by going to your profile
2. Click on the pen / circle icon on the bottom right of your profile image
3. Select the “Edit Profile” button
4. Select the photo you want to be the Main profile photo. It will have dotted lines around the edge.

How can I verify my profile?

You can verify your profile in the following ways:

1. Start by going to your profile
2. Click on the circle to the bottom right of the profile image
3. Select the “Edit Profile” button
4. Scroll to the bottom of your profile and select one of the sign in options to verify your account.

Why can’t I message someone I see in my or nearby locations?

Messaging is enabled once you have matched with someone.

Only women can initiate a conversation.

If the match is of the same sex then either person can initiate a chat.

Why has my match or message disappeared?

If you can no longer see someone or the match history with you have connected with, the user has unmatched you, deleted their account or they have been blocked by Piin.

Don’t be sad, there are plenty more fish in the sea!

Can I recover a deleted match?

It is not possible at this time recover a match you have deleted. Piin asks you to verify you want to delete match first to avoid accidents!

Why am I not receiving any matches?

Assuming that there are potential matches in your location that you are ‘liking’ then you could try improving your profile information and the quality of your photos.

Does Piin allow me to go incognito?

Piin naturally offers privacy and you are not visible on the app if you are not checked in and do not choose to be visible under the ‘Explore’ tab.

To remove your profile visibility under ‘Explore’, follow these steps:

1. ….

What do I do if I think my Piin account has been hacked?

If you believe that your Piin account has been compromised, there are a few security precautions that we recommend.  Please see the steps below, depending on your method of sign-in.

• Facebook – We recommend that you update your Facebook password immediately. Additionally, please log out of any active sessions using your Facebook profile by following the steps on Facebook.com
• Linkdin – We recommend that you update your Linkdin password immediately. Additionally, please log out of any active sessions using your Linkdin profile by following the steps on Linkdin.com
• Google – We recommend that you update your Google password immediately. Additionally, please log out of any active sessions using your Google profile by following the steps via Chrome.
• Phone number – If you sign into Piin with your phone number we recommend that you update your password immediately with these steps:
  • Log out of Piin. Go to your Profile, Select ‘Settings’, Select ‘Log Out’
  • Type in your User Name
  • Instead of typing in your password, tap “Forgotten Password”
  • Follow the prompts to reset your password

If you have any issues, please reach out to our Support Team directly with any other concerns.

Can I contact Piin customer support by phone?

Piin does not have a customer support number, but you can contact our Support Team 24/7 in the following ways:

1. Email our Support Team at hello@piinapp.com
2. Through the website here
3. Directly through the app

Can I report someone?

We don’t like users misbehaving in the Piin community. Therefore, you can report any abuse or complain about Member Content by contacting us, outlining the abuse and/or complaint. You can also report a member directly from a profile by clicking the ‘Block & Report’ link.

1. Scroll to the bottom of their profile and tap on the ‘Block or Report’ button
2. Select one of the report categories and include any additional information that will help us support you.
3. Upload an image if it helps.
4. Tap ‘Submit’.

Can I block someone?

If you no longer wish to interact with a Piin member you can block them. This will prevent the member being able to contact you through the app.  They will not be able to see you checked in to any location. It is possible, however, to unblock the Member free of charge in order to be in touch with him or her again. This action is confidential and enables Members to control the Members with whom they want to keep in touch or not.

You can block a member directly from a profile by clicking the ‘Block & Report’ link.

1. Scroll to the bottom of their profile and tap on the ‘Block or Report’ button
2. Select one of the report categories and include any additional information that will help us support you.
3. Upload an image if it helps.
4. Tap ‘Submit’.

Can I report a fake profile?

Piin does not tolerate any fake profiles. If you see something suspicious or the person you have matched and met with is not who they say they are then report it to us immediately.  

To report a fake profile, please follow these steps:

1. Scroll to the bottom of their profile and tap on the ‘Block or Report’ button
2. Select one of the report categories and include any additional information that will help us support you.
3. Upload an image if it helps.
4. Tap ‘Submit’.

Additionally, you can contact our Support Team and provide the following information:

• Detail of the suspected fake profile such as the name, bio and photos. Screen shots should be very helpful.
• The location (City, State, Country) where the profile was seen

The more detail you provide, the easier it will be for us to locate the individual.  

Can I change my location?

Piin automatically establishes your location in two ways@

1. When you check in – your exact location is used and will be visible to other member in your location and nearby places
2. If you are not checked in the Piin established your location based on your Phones GPS

Your location cannot be set manually. If you believe your location is incorrect, please contact our Support team so we can investigate!

Why do I need to enable my location settings on my iPhone?

Your location is required for you to check in to places and to automatically check in and out of favourited locations.

You can enable location services on iPhone, follow these steps:

1. Open your device settings
2. Scroll down and select Piin
3. Find the “Location” option and choose from:

– “While Using the App”

You will only be notified of a potential match in your location when you have the app open

You will not be automatically notified when a potential match walks into your location

If you have added a location to your favourites, you will not be automatically checked in and out of these places

– “Always”

You will be automatically be notified when a potential match walks into your location

If you have added a location to your favourites, you will be automatically checked in and out of these places

Why do I need to enable my location settings on my Android?

Your location is required for you to check in to places and to automatically check in and out of favourited locations.

You can enable location services on Android, follow these steps:

1. Open your device settings
2. Scroll down and select Personal
3. Find the “Location Services” icon
4. Toggle the option from “off” to “on” Bumble will only access your location when you have the app open.

– If you select “OFF”

You will not be able to check in to any location, receive notifications of a potential match in your area and will not be able to automatically check in to any favourited location.

– If you select “ON”

You will be automatically be notified when a potential match walks into your location

If you have added a location to your favourites, you will be automatically checked in and out of these places

There’s no-one in my location or nearby locations

Piin app is an ultra geo-location specific app, so seeing people checked in around you is a numbers game dependent on how many people are on the app in your area, at the same time as you.  Piin was launched in April 2019 and it takes time to gain users. If you love the concept behind Piin as much as we do, please share the app with your friends to increase the community and increase the chance of you getting matches!

How do I delete my profile?

Hopefully this means you have found what you’re looking for and you no longer need Piin to facilitate more meaningful connections!

Remember, you can check in to Piin as Group and your friends might still need to add you as a wing man / wingwoman so delete with caution!

To deactivate your account, follow these steps:

1. Go to your Profile,
2. Select ‘Settings’
3. Select ‘Deactivate my account’

*PLEASE NOTE*

Removing, uninstalling or deleting Piin app from your phone will not erase your account entirely. If you’ve already deleted the app from your phone and you’d like to delete your account entirely, please reach out to our Support Team — we’ll be happy to help you!

Please note if you subscribed to a paid membership you will need to take the necessary steps with the App Store or Google Play Store to ensure you are not charged an auto renewal subscription fee.

You’re welcome back anytime!

Still have questions? Contact us!