Reporting a User, Safety Issue or Incident

Can I contact Piin customer support by phone?

Piin does not have a customer support number, but you can contact our Support Team 24/7 in the following ways:

1. Email our Support Team at hello@piinapp.com
2. Through the website here
3. Directly through the app

Can I report someone?

We don’t like users misbehaving in the Piin community. Therefore, you can report any abuse or complain about Member Content by contacting us, outlining the abuse and/or complaint. You can also report a member directly from a profile by clicking the ‘Block & Report’ link.

1. Scroll to the bottom of their profile and tap on the ‘Block or Report’ button
2. Select one of the report categories and include any additional information that will help us support you.
3. Upload an image if it helps.
4. Tap ‘Submit’.

Can I block someone?

If you no longer wish to interact with a Piin member you can block them. This will prevent the member being able to contact you through the app.  They will not be able to see you checked in to any location. It is possible, however, to unblock the Member free of charge in order to be in touch with him or her again. This action is confidential and enables Members to control the Members with whom they want to keep in touch or not.

You can block a member directly from a profile by clicking the ‘Block & Report’ link.

1. Scroll to the bottom of their profile and tap on the ‘Block or Report’ button
2. Select one of the report categories and include any additional information that will help us support you.
3. Upload an image if it helps.
4. Tap ‘Submit’.

Can I report a fake profile?

Piin does not tolerate any fake profiles. If you see something suspicious or the person you have matched and met with is not who they say they are then report it to us immediately.  

To report a fake profile, please follow these steps:

1. Scroll to the bottom of their profile and tap on the ‘Block or Report’ button
2. Select one of the report categories and include any additional information that will help us support you.
3. Upload an image if it helps.
4. Tap ‘Submit’.

Additionally, you can contact our Support Team and provide the following information:

• Detail of the suspected fake profile such as the name, bio and photos. Screen shots should be very helpful.
• The location (City, State, Country) where the profile was seen

The more detail you provide, the easier it will be for us to locate the individual.